Frequently Asked Questions (Click each for more information)
How do I sign up a client?
Click on the new signup icon on your control panel and fill out the short form. When you click submit the account will be created and ready for use. For those using our integrated billing system, your customers can sign up themselves using the sign up page we provide you.
How do I cancel a client?
Find the client in your Search Customers icon by phone number, contact name, keyword, company name or email address. Once you’ve found the client click the View link next to the searched information and you are taken to the customer account screen. The status is shown from the default tab and the account can be canceled or set to cancel upon renewal from here.
How do I suspend a client?
Find the client in your Search Customers icon by phone number, contact name, keyword, company name or email address. Once you’ve found the client click the View link next to the searched information and you are taken to the customer account screen. The status is shown from the default tab and the account can be suspended from here. Suspended accounts still renew but your client will not have access to the control panel.
How do I customize my client’s control panel?
Go into the White-Label Settings icon and from here you can change your support information, control panel colors (hexadecimal) and upload an image or logo.
Why am I unable to login?
Once you’ve verified the correct reseller id and password click the forgot password and a new password will be sent to your email address on file. If you are receiving a renewal page then your account has been suspended due to renewal failures and your correct billing information must be entered.
How do I reset my/my client’s passwords?
You can reset your password through the forgot password link at login or by changing your password in your account. You can reset your client’s password by clicking the reset password button in your back office of your control panel or by logging into the account and changing it manually.
What counts as a message?
Any message that is sent from your keyword to a phone number counts as a message. 1 message to 50 phone numbers or 50 messages to 1 phone number would both count as 50 messages used. This includes auto-responder messages and any system-generated messages.
My client has a question that I cannot answer, what do I do?
In the case of a non-emergency question, the first thing to do would be to check the FAQs and video tutorials to see if you can find the answer. If you are unable to find the answer there send an email to support@txt180.com. In the case of an emergency, (ie. System outage) please call 1-877-989-8180.
How do I find my clients?
Your clients are all kept in your database on your control panel. You can search for an individual client or leave your search fields blank to see all active clients. Checking the suspended or inactive boxes will only display the accounts that have been canceled or suspended.
How do I see how many messages my clients have used?
You can see the number of messages your client has used by simply clicking Search Customers. The values are located in the table that is displayed. You can also access this information by logging in to your client's control panel.
How do I purchase keywords/messages or upgrade my clients?
Search the client from your control panel and select to view the account. From here you can search for a specific keyword and purchase it, add messages bundles or upgrade your client’s plan.
Do my client’s messages roll over?
The plan package messages do not roll over. The message bundle packs do roll over and remain on the account until they are used
How do I delete a client’s keyword?
All of your client’s additional keywords can be deleted from your control panel by clicking the delete button next to the keyword. You cannot delete the final keyword on the account without emailing support@txt180.com. An active account must have a keyword associated with it. Once a keyword is deleted all contacts associated with that keyword are lost and cannot be regained.
How do I renew a client?
Taking your payment from your client can be set between you and your client. The account on your control panel will auto-renew on the renewal date unless the account is canceled 1 day prior to renewal.
How do I reactivate a client?
Once you have canceled a client they can be renewed within 60 days of cancelation by clicking the reactivate button. This will reactivate the client as of that day and charge any affiliated fees as of that day. Outside of the 60-day window all keywords and contacts will be lost and the client will need a new account.